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Kitchen food packaging Takeaway food packaging Personal protection

Delivery & Returns

Freight Charges

Non-account Customers

Freight is $9.00 per carton excluding GST. Orders over $300 excluding GST and freight ship free. Your freight charge is shown at checkout before you pay.

Ordering on account

Freight on account orders follows the terms agreed with Unipak. Your freight charge is shown at checkout. If you’re not sure which terms apply to your account, please contact your Unipak account manager or our customer support team

NZ delivery times 

We provide same day dispatch on all orders placed before 3.30pm (Monday to Friday).* 

Any orders placed after 3:30pm or during weekends will be dispatched on the next working day. 

We are closed on public holidays and Wellington Anniversary. 

We consistently check out Delivery in full, on time (DIFOT) to ensure the best outcome for you. 

If there is a delay in the delivery of your order, we will be sure to contact you to let you know. 

Destination Delivery Time
Please allow an extra 1-3 days for rural delivery
Central & Lower North Island 1-2 days
Northland 2-3 days
Upper South Island - Christchurch 1-2 days
All Other South Island Regions 2-3 days

Order tracking 

We’re happy to help you track your order, please email us at hello@unipak.co.nz and we’ll respond with the details. 

Returns 

As soon as reasonably practicable after you receive your delivery, you must contact us to discuss the products you wish to return and the reasons for your request. Please take note of our terms for returns.  

  1. If accepted, the cost of return of return shipping will be deducted from any applicable credit, unless the return is due to an error on our part.
  2. Refunds will not be provided. At our discretion, credits may be issued in accordance with this returns policy.   
  3. Credits will not be issued for products returned without the prior knowledge and acceptance.
  4. Credits will not be issued for stock sold more than six months prior to the date of the request or contact with a Unipak representative. 
  5. Except as required by law or as agreed by Unipak in writing, we will not accept returns of products that have been manufactured and supplied to your specific requirements and specifications. 
  6. We can only accept returns for undamaged products, in their original packaging, and suitable for resale or reintegration into stock. This includes, but is not limited to:  all returned cartons, boxes, or any other form of packaging must contain the correct inner quantity; cartons or packaging with notes written on the exterior will not be accepted; and the inner sleeves on any packaging must be intact and complete. 
  7. Credits requested by you, without implication of fault on our part, will be subject to 70% credit.
  8. If the return is due to an error on our part, the credit will be issued promptly and in full.   
  9. A final decision regarding any credit will depend on the condition of the returned products, including its packaging. If the product is not deemed saleable by us, we reserve the right to negotiate the percentage of credit granted. 

*Please note that PLA/CPLA food packaging products are heat sensitive and should be handled and stored correctly.  Unipak™ does not accept responsibility for products that may become damaged through heat exposure. 

Damages 

If you received your order damaged, please contact us promptly. Please save all packaging materials and damaged goods.