Contact Help

FAQs

We’re here to help. So if you have any other questions, we’d love to hear from you.

Orders

What are the delivery costs?

Orders over $300 (ex GST) are delivered FREE. Orders under this are $9.00 per carton.

How long will it take to receive my order?

All orders received before 3:30pm are dispatched on the same day. Orders are not shipped or delivered on weekends or holidays. Estimated delivery times are 1-2 days for the North Island, and 2-4 days for the South Island. 

Can I get some samples?

Yes, you can. Have a browse of our products on our website and let us know what you are after. Get in touch and we will send you some free samples to try. 

How can I track my order?

We’re happy to help you track your order, please email us at hello@unipak ano.nz and we will respond with the details

Need Assistance?
Give us a call or drop us an email. We are here to help.
0800 864 725, +64 6 349 0388, hello@unipak.co.nz  

Products

Do your Green Choice™ compostable products actually decompose?

How quickly they decompose and how much is decomposed depends on the composting environment. If our products are buried in an approved Landfill, which is the most likely scenario given that NZ only has a limited number of Commercial Composting Facilities currently operating, it is impossible to state how long it would take our products to decompose and eventually become converted into compost (if they would at all). There is no way of knowing in advance what sort of composting conditions may exist in a landfill. If our products are buried close to other organic matter, and microbes exist in the right conditions, then they could biodegrade faster as the microbes are attracted to natural materials. If our products are buried alongside fossil-fuel-based plastics it would take much longer as the microbes are not attracted to unnatural materials.

If the landfilled products do not convert into compost (which is essentially a fertiliser we want to use “above” the ground), they simply decompose into organic matter that will not harm our ecosystem (unlike fossil-fuel-based products).

Our compostable products are plant-based (organic matter), so it may help to consider what happens to an apple when left to decompose. Left indoors with no control (changes to temperature, humidity, air movement and the likely existence of bacteria), the apple may only stay edible for up to a week. It will start to rot and will eventually decompose, especially if temperatures increase. Left outdoors with no control (exposure to the elements, bacteria and animals), the apple may not last a couple of days. It will decompose and likely be completely eaten till nothing is left. If the apple is binned and sent to a landfill, the apple will eventually decompose into food matter. It may not become suitable as compost because the right temperature, humidity, air movement and bacteria conditions may not exist.

Nevertheless, it remains a decomposed food matter and will not harm our ecosystem. This is what happens to compostable Green Choice products in a landfill. If the apple was placed in a controlled composting bin (higher controlled temperature, higher controlled humidity, higher controlled air movement and high levels of bacteria), then the apple will decompose and convert into compost (the residue has transformed into a material that is suitable for adding to the soil and plant nourishment). This is what happens to commercially compostable Green Choice products in a commercial composting facility.

Some Green Choice products are made of recyclable plastics. Check with your local council for information on how to use this service and what plastic recycle codes are accepted. 

Will Green Choice™ products be turned into compost?

This depends on the composting environment. If the Local Council Authority manages the collection of organic waste and deposits it in an approved Commercial Composting Facility, then yes it will be converted into compost. At this stage, New Zealand currently has far more landfills than composting facilities. 

Our products are safe to be deposited in home-based composting systems but it is unlikely they will convert to compost as quickly as they would in a commercial system. How long it takes to convert into compost will be determined by the system's ability to create an effective environment (temperature, humidity, air movement and bacteria activity). To better understand the NZ requirements for composting facilities, please refer to the Compost NZ Consent Guide produced by the Waste Management Institute of New Zealand.

Trade Account

What’s in it for me?

There’s lots of benefits of signing up for a trade account with Unipak™. Depending on your spend, you will be eligible for a dedicated account manager to provide expert advice, training, and support, as well as volume based pricing, special offers, backorders, payment terms, and if you need it, tailored data insights.  

What are your requirements for a trade account?

To be eligible for a trade account and associated benefits, you need to be a registered business and spend more than $2k per month.

How do I apply for a trade account?

It’s easy. Simply fill in this form and one of our team will be touch.

Is a trade account only for distributors and resellers?

While a trade account is a perfect option for New Zealand distributors, resellers, and wholesalers, it is also a smart option for large businesses who may wish to benefit from the benefits of a spend over $2k per month. 
 

Location

Where are you based?

We’re a kiwi owned and operated company based in Whanganui. Our HQ and large warehouse are located in the same Heads Road, Whanganui spot. 
 
We have a team of account managers and showroom/offices based in Auckland, Waikato, and Christchurch who can come to you.