How Lohil relies on Unipak for trusted Bastion personal protection supply

Key proof points:

• 8+ year partnership with Unipak
• Bastion product quality and certification reassurance
• Reliable order fulfilment
• Product information, benefits, features, and samples supplied by the Unipak team
• Competitive and accommodating pricing support
• Strong service relationship with Unipak’s account and customer service teams

Celebrating a decade of excellence: how Lohil and Unipak forge a winning partnership

Celebrating 10 years in business, Lohil is an Auckland-based enterprise dedicated to providing top-quality health and safety products with a mission to deliver the best service on planet Earth. Founded by Louis and Hilary Esterhuizen, Lohil’s reputation for exceptional service has been the cornerstone of its success.

Exceptional service: Lohil’s unique selling point

“We provide PPE products such as disposable gloves across Auckland and as far as the Coromandel,” explains Louis. “Dentists, doctors, beauticians, and packers are just some of the businesses we serve.”

Lohil’s commitment to outstanding personalised customer service is its key differentiator. “We’re like an extension of our clients’ team,” Louis shares. “Year on year, we’re expanding into new sectors and businesses. It’s an exciting time for us as we mark a decade in business.”

A partnership built on trust and quality

For more than eight years, Lohil has partnered with Unipak to maintain its exceptional service. This relationship began with a serendipitous visit to Unipak’s Auckland-based office and showroom.

“I drove past one day and decided to pop in to test the waters. I wasn’t sure what to expect but was pleasantly surprised by the welcoming nature of Peter and the team from the outset."  say Louis

Unipak’s Bastion range of health and safety products left a lasting impression. “They had everything I needed and more,” Louis says. “Testing and certifications gave me further reassurance I was in good hands and that I could depend on the quality of the products.”

Reliability that drives success

Meeting customer demands is paramount for Lohil. Unipak’s ability to consistently fulfill orders has been instrumental in this.

“Not once have Unipak failed to meet my orders,” Louis emphasises. “Their warehouse holds a lot of stock and their dispatch team runs a tight ship – it gives me peace of mind that I can meet the needs of my clients now and in the future.”

Personalised support from a trusted partner

As a one-man band, Louis appreciates the hands-on support he receives from his account manager, Peter.

“Nothing is withheld. Peter is on the ball and willingly shares product information, benefits, and features, even samples, so that I can become the expert,” Louis explains. “He’s particularly knowledgeable about glove requirements, and I value the level of detail and care that goes into every interaction. He’s my eyes and ears for industry know-how.”

Peter’s responsiveness is another standout feature. “It’s rare that Peter doesn’t answer the phone, and if he doesn’t, he always calls back within 10 minutes to assist me,” Louis says.

Competitive pricing and outstanding service

When it comes to pricing, Louis finds Unipak both competitive and accommodating.

“If I bring them a better price from a competitor, they always work with me. That’s where the trust comes in – I know they really want to look after me,” Louis shares.

Unipak’s customer service team also stands out. “Kim is so pleasant to deal with and so on the ball – in all this time, I’ve only encountered one pricing mistake, and it was quickly rectified,” he adds.

A rare commitment to excellence

Reflecting on his experience, Louis praises Unipak. “I really can’t fault this team and their leadership,” he says. “They should be commended for their service, which always exudes enthusiasm and commitment. That level of dedication is a rare find.”